As we receive plenty of enquiries everyday, we have listed few most common questions and answers from the enquires. At the same time our customer support team is always available to assist you by email.
1. Are all your products fresh and genuine?
Certainly, 100% Genuine. We only sell genuine branded items on our website.
2. Would you be able to find something which is not listed on your website?
Yes, we can find items you are looking for except discontinued/phase out by the manufacturer.
Are my details secured?
Yes, all the details you enter while placing your order will be used to process your order and to inform you the status of order processing and delivery package by the concerned team. We make sure that all your details will be kept confidential and secured.
4. How long will take to receive my order and who will deliver?
As soon as we receive your order, a confirmation will be sent you by given email. All our packages are handled by Courier Company and will be delivered within 2 -3 working days. Each and every movement of your order will be notified to you by given email
5. Do you ship to P. O. Box?
No, we only deliver door to door (to the buyer directly).
6. Is there any shipping charge for package delivery?
No, all packages will be delivered free of shipping cost in UAE.
7. Do you accept payment by Credit Card and which currency?
Yes, currency accepted is AED and Credit Card accepted Visa and Mastercard.
8. What, if I am not happy with the product I received?
While placing your orders we strongly recommend you to check thoroughly about product details on our website which will not make you unhappy to return your ordered items. On a special case we may accept to take back the item within 3 days from the date you receive the item provided the item should not be opened /used. It should be in an original condition.
9. How do I get refund for returned product?
Once we receive and accept the returned product in accordance to point no. 8, the refund will be made through the original mode of payment only.
10. Do I have to sign upon receiving the package?
Yes, it is very essential to sign upon delivery to make sure that you have received the package on time.
As soon as we receive your order, a confirmation will be sent you by given email. All our packages are handled by Courier Company and will be delivered within 2 -3 working days. Each and every movement of your order will be notified to you by given email. We only deliver door to door (to the buyer directly). All packages will be delivered free of shipping cost in UAE. It is very essential to sign upon delivery to make sure that you have received the package on time.
While placing your orders we strongly recommend you to check thoroughly about product details on our website which will not make you unhappy to return your ordered items. On a special case we may accept to take back the item within 3 days from the date you receive the item provided the item should not be opened /used. It should be in an original condition.